NHSPatient experienceAIAutomation
Patient engagement modules with AI assistant
Patient-facing modules for information, navigation, and support — including an optional AI assistant — built to reduce friction and improve access.
At a glance
Modules shipped
Patient platform + AI assistant
Deployment
Rapid configuration
Challenge
Services needed a scalable way to share trusted information, guide patients, and reduce admin burden without replacing core clinical systems.
Approach
- Designed modular patient-facing sections for service information, FAQs, and guidance
- Prototyped and tested supportive AI features where appropriate
- Explored adjacent capabilities before consolidating into the final module set
Data sources
- Patient communications content
- Service information and FAQs
- Pathway guidance content
What was delivered
- Patient engagement platform modules
- AI chatbot / assistant for navigation and FAQs
- Content governance and update workflow
Explored modules
- AI-enabled interpreting concept (prototype)
- Assistive/wearables exploration
- Workflow automation concepts
- Chatbot MVP
Impact
Improved access to consistent patient guidance
Reduced navigation friction across pathways
Lowered repetitive admin queries (where deployed)